SCHEDULING NOTE
An attempt has been made to make each class session as independent of the other sessions as possible due to the travel schedules of the guest experts. Therefore, there may be changes from what is proposed in the attached syllabus. Click here for Table of sessions.
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SESSION TOPICS AND ASSIGNMENTS
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Session 1- January 16, 2001 Course Introduction
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Instructors: Andy Beggs and Mike Devlin
Learning Objectives:
1. Introduce students and faculty; discuss course expectations and goals; share HRM experiences.
2. Define HRM and its related components within the context of a health care organization.
Required Reading:
1. WHO, Training Manual on Management of Human Resources for Health, Part A, 1993, sections 1.1 through 1.6.
2. Umiker, W., Management
Skills for the New Health Care Supervisor, Aspen Publishers, Inc., 1994:
-In
Chapter 1: "Do you really want to be a supervisor?," pgs. 3 - 5.
3. Simmonds, S. and Bennett-Jones, N., "Human Resource Development: The Management, Planning and Training of Health Personnel," EPC Publication No. 21, Fall 1989, London, pgs. ix - 18.
4. Martinez, J., Martineau, "Workshop on Human Resources and Health Sector Reforms - Research and Development Priorities in Developing Countries," Liverpool School of Tropical Medicine, August 1996, pgs. 15 - 35.
5. Conn, P., et. al., "Strengthening Health Management: Experience of District Teams in the Gambia," Health Policy and Planning, Oxford University Press, March 1996, 11(1), pages 64-71.
*Additional Reading:
1. Frenk, J., "The Public/Private Mix and Human Resources for Health," Health Policy and Planning, 1993, Vol. 8, No. 4, pgs. 315-326.
2. Helfenbein, S. and S. Sacca, "Planning for Sustainability: Assessing the Management Capabilities of Your Organization," The Family Planning Manager, MSH/Newton, Vol. V, No. 4, pgs. 1 - 20.
* Additional readings are in a separate reader available in the Reserve section of the Alumni Medical Library.
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Session 2- January 23, 2001 Motivation and Leadership Styles
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Instructor: Andy Beggs
Learning Objectives
By the end of the session students will be able to:
1. Examine two fundamental theories of motivation, and to understand the relationship between leadership and motivation of health staff.
2. Discuss the situational leadership model
3. Discuss their personal leadership style and its appropriateness in a given field situation
4. Using the situational leadership model as a basis for analysis, determine the appropriate leadership style and strategies to use in a leadership situation from a developing country.
Required Readings:
1. Dubrin A. (2000) Motivation, Chapter 12 in Essentials of Management, 5th Edition. Cincinnati: South Western. Pages 293-320.
2. McMahon, et. al. (1992) Leading a Health Team, Chapter 2 in: On Being in Charge. Geneva, World Health Organization. Pages 55-68.
3. WHO Training Manual on Human Resources for Health, Part A, 1993, sections 3.1 through 3.4.
4. Hersey, Paul and Blanchard Kenneth H. LEAD SELF: Leadership Style/Perception of self. The Center for Leadership studies, Escondido CA.
5. Hersey Paul LEAD DIRECTIONS: Directions for self scoring and Analysis. Leadership Studies Inc.
6. Hersey Paul Situational Leadership: A Summary, Leadership Studies, Inc.
Assignment: Before class, please read and fill-out the Leadership Style inventory.
Bring this to class and be prepared
to discuss your leadership style as indicated by the inventory.
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Session 3- January 30, 2001 Job Design, Selection, Recruitment and Orientation
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Instructor: Michael Devlin and Richard Laing
Learning Objectives:
1. Design and write a job description.
2. Recruit and orient staff.
Required Reading:
1. WHO, Training Manual on Management of Human Resources for Health, Part B, 1993, sections 5.1 through 5.7.
2. Umiker, W., Management Skills for the New Health Care Supervisor, Aspen Publishers, Inc., 1998:
a. Chapter 5: "Position Descriptions and Performance Standards," p. 37-51.
b. Chapter 7: "Personnel Recruitment and Selection," p. 59-76.
c. Chapter 8: "Orientation and Training of New Employees," p. 77-86.
Additional Reading:
1. Half, R., Finding, Hiring and Keeping the Best Employees, John Wiley & Sons, Inc., 1993, pgs. 34 - 60 and 73 - 121.
2. Wolff, J., et. al., "Staffing Your Program," Chapter 4 in: The Family Planning Manager's Handbook, Kumarian Press, 1991, pgs. 83 - 113.
3.
Metzger, N., "Interviewing Skills: Selecting the Right Candidate," Health Care
Supervisor, Aspen Publications, 1982, Vol. 1, No. 1,
pages.
144 - 153.
Assignment: TBA
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Session 4 - February 6, 2001 Supervision and Support
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Instructor: Andy Beggs
Learning Objectives:
1. To examine management-staff relations through the case study method.
2. To examine a variety of supervisory methods.
3. To relate the lessons learned from discussion to the students' own workplaces.
Required Reading:
1. WHO, Training Manual on Management of Human Resources for Health, Part B, 1993, sections 6.1 through 6.5.
2. CASE STUDY: Read: Strike in Space, HBS Case Services, Harvard Business School, Case no. 9-481-008, 1980.Assignment: Read the case carefully before coming to class, and fill in the "Brief Sheet" in your reader to prepare for discussion. In class, you will be divided into groups, and each group will focus on one of the following three questions:
a. What went wrong on Skylab? What factors led up to the strike?
b. What should Ground Control do to address the immediate problem of the strike by the third crew? (Assume that the third crew has already turned off the radio, and are refusing to talk to Ground Control.)
c. How can the Skylab program avoid such strikes in the future?
3. (Background reading - SKIM): Wolff, J., et. al., "Supervising and Supporting Your Staff," Chapter 5 in: The Family Planning Manager's Handbook, Kumarian Press, 1991, p. 115 - 155.
Additional Reading:
1. Wolff, J., et. al., "Improving Supervision: A Team Approach," The Family Planning Manager, Oct. - Dec. 1993, Vol. II, No. 5, pgs. 1 - 18.
2. McConnell, C., "A Giant Step Toward Improved Supervisory Effectiveness," Health Care Supervisor, Aspen Publications, 1990, Vol. 8, No. 4, pages. 164 - 169.
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Session 5 - February 13, 2001 Personnel Management: Rules, Regulation and Practices
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Instructor: Andy Beggs
Learning Objective:
1. To understand the need for a personnel handbook.
2. To identify components of such a handbook.
3. To describe formal and informal disciplinary processes.
4. To discuss different methods of promotion for individuals.
Required Reading:
1. Umiker, W.,
Management Skills for the New Health Care Supervisor, Aspen Publishers, Inc., 1994:
Chapter
6: "Policy Making and Implementation," p. 52-58.
Assignment: In preparation for this class, write a one-page analysis of a human resource (or personnel) policy of an organization with which you are familiar. What was its purpose or goal? What were people's reactions to it? You will be handing in this summary in class, and also referring to it during class discussion.
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NOTE: No Class on February 20 (Monday Schedule)
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Session 6 - February 27, 2001 Team Building
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Instructor: David Kahler, Ed.D., Vice President, World Education
Required Reading: Materials to be distributed in class.
Assignment: Your outline for the Issue Paper is due at the beginning of this class.
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Note: No class on March 6 (Due to Spring Recess)
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Session 7- March 13, 2001 Retention and Staff Development
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Instructor: Mike Devlin
Learning Objectives:
1. To review factors and elements to prevent staff turnover.
2. Write a staff development plan for yourself.
Required Reading:
1. WHO Training Manual on Human Resources for Health, Part B, 1993, sections 7.1 through 7.6.
2. Umiker, W., Management Skills for the New Health Care Supervisor, Aspen Publishers, 1994:
a. Chapter 24: Personnel Retention, p. 233 – 240.
b. Chapter 30: Staff Development, p. 288 – 295.
3. McConnell, C., "Staff Turnover: Occasional Friend, Frequent Foe and Continuing Frustration," Health Care Manager 1999, Aspen Publishers, 18(1), p. 1 – 13.
4. Shellenbarger, S., "Companies are Finding Real Payoffs in Aiding Employee Satisfaction," Wall Street Journal, October 11, 2000, Dow Jones & Co., Inc., p. B1. (careerjournal.com)
5. Lutz, S., "The Vanishing Art of Mentoring," Modern Healthcare, September 11, 1995, p. 44 – 49.
6. Youlong, G., et. al., "Health Human Resource Development in Rural China," Health Policy and Planning, Aspen Publishers, Dec. 1997, 12(4), p. 320 – 328.
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Session 8 - March 20, 2001 HR Planning
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Instructor: Thomas L. Hall, MD, DrPH., Professor, University of California at San Francisco.
Learning Objectives:
1. To project manpower requirements by different methods.
2. To project manpower supply using different scenarios.
3. To learn how "projection scenarios" can be used in policy analysis and formulation.
Required Readings:
1. Hall, Tom, "Why plan Human Resources for Health?," Human Resources for Health Development Journal, May-August 1998, vol. 2 (2), pages 77-86. (In this version the pages are 1-12)
2. Hall, Tom, "Human Resources for health: A Toolkit for Planning, Training, and Management," WHO, August 1998.
3. Hall, Tom, "Health Workforce Supply and Requirements: Projection Models," WHO.
4. Ozcan, S, Hornby P.
Determining Hospital Workforce Requirements: A Case Study. Human Resources for Health
Development Journal,
Sept.
- Dec. 1999, Vol. 3(3): 211-220.
5. Garrett, MJ, An Introduction to Futures, Geneva, WHO. 1996, p. 1- 16.
6. Tom Hall, (WHO presentation slides), "Workforce Supply" and "Workforce Requirements," 1997.
Additional Reading:
1. Hall, T.L., et. al., Guidelines for Health Manpower Planning, WHO, Geneva, 1980, pages 21 - 41.
2. Ozcan, S., et. al., "Shaping the Health Future in Turkey: A New Role for Human Resource Planning," International Journal of Health Planning and Management, 1995, Vol. 10, pgs. 305 - 319.
Note: Dr. Hall will be holding an optional session on the following morning, March 21, in which he will demonstrate his computer models for HR Planning.
To download WordPerfect files of the WHO HRH ToolKit and projections models
For Downloading files in WHO HRH Toolkit and projection Models Click here
To download PowerPoint files used by Prof Tom Hall:
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Session 9 - March 27, 2001 Decentralization and HR Development
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Instructor: Riitta-Liisa Kolehmainen-Aitken, MD, Senior Program Associate, Management Sciences for Health
Learning Objectives:
1. To understand the benefits and shortfalls of decentralization on HR development issues.
2. To plan for the effects of decentralization.
Required Reading:
1. Review Martinez and Martineau article from the first class.
2. Campos-Outcalt, D., Kewa, K. and Thomason, J. "Decentralization of health services in Western Highlands Province, Papua New Guinea: An attempt to administer health service at the subdistrict level," Social Science and Medicine, Vol. 40, No. 8, pp. 1091-1098, 1995.
3. Kolehmainen-Aitken, R-L. "Decentralization and Human Resources: Implications and Impact." Human Resources for Health Development Journal, vol. 2, no. 1, pp. 1-23, January - April 1998.
Additional readings:
1. Kolehmainen-Aitken, R-L and Newbrander WC. Decentralizing the Management of Health and Family Planning Programs. Executive Summary, pages vii-xiv. Lessons from FPMD Monograph Series. Management Sciences for Health. Boston, 1997.
2. Tendler Judith and Freedheim Sara. Trust in a rent-seeking world: Health and government transformed in Northeast Brazil. World Development, 22 (12): 1771-1791, 1994.
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Session 10 - April 3, 2001 Performance Planning and Evaluation
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Instructors: Mike Devlin and Richard Laing
Learning Objectives:
1. To identify the benefits and challenges of performance evaluation.
2. To critique a performance appraisal form.
3. To undertake a performance appraisal.
Required Reading:
1. Freed, D., "One More Time: Please Fire Marginal Employees," Health Care Manager 2000, Aspen Publishers, 18(3), pages 45 – 51.
2. WHO, Training Manual on Management of Human Resources for Health, Part B, 1993. Read section 7.4 and Annex 7.
3. Umiker, W., Management Skills for the New Health Care Supervisor, Aspen Publishers, 1994:
-Chapter 15, "Performance Feedback," p. 149-159.
Additional Reading:
1. Beer, M., "Conducting a Performance Appraisal Interview," Harvard Business School, January 30, 1997, pgs. 1 - 16.
Assignment: Bring in an example of a performance appraisal form you have used (or been
evaluated with) for discussion.
Be prepared to discuss an example if you don't have one.
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Session 11 - April 10, 2001 Training
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Instructor: Richard Laing
Learning Objectives:
1. To assess the need for training.
2. To plan for training programs.
Required Reading:
1. Salem, C., "Assessing Trainability," EDI, World Bank, 1985, pages 1 - 32.
2. Bryce, J. et. al., "Rethinking PHC Training," US Dept. of Health and Human Services, PHS/CDC, Atlanta, GA, pgs. 1 - 7.
3. Laing, R. and Ruredzo, R., "The Essential Drugs Programme in Zimbabwe: New Approaches to Training," Health Policy and Planning, 1989, Vol. 4, No. 3, pgs. 229 - 234.
4. Wolff, J., et. al., "Assessing the Impact of Training on Staff Performance," The Family Planning Manager, Fall 1996, Vol. V, No. 3, pages 1 - 26.
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Session 12 - April 17, 2001 Problem Solving
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Instructors: Andy Beggs and Mike Devlin
Learning Objectives:
1. To understand the steps for problem-solving.
2. Create an action plan for a problem you have experienced at work.
Required Readings:
1. WHO Training Manual
on Management of Human Resources for Health, Part B, 1993, section 4.1 though 4.2.7,
Annex,
and
Case Studies 1-4.
2. Miller J., Wolff A., (1996) Working Solutions Worldwide. Chapter 16 in Management Strategies for Improving Family Planning Services: The Family Planning Manager Compendium. Boston: Management Sciences for Health: Pages 385-403.
3. Umiker W (1994). Management Skills for the New Health Care Supervisor, Aspen Publications, Inc. 1994:
a. Chapter 35: "Decision Making an Problem Solving," pages 385-404.
b. Chapter 36: "Policy Making and Implementation," pages 353-357.
Assignment: Read the four case studies in Annex 4 of the Training Manual, and be prepared to discuss these case studies in class.
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Session 13 - April 24, 2001 Roundtable Discussion on Human Resource Management in Health
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Instructors: Guests
Assignment: Come prepared with questioned for the panel.
HRM ISSUE PAPER DUE AT THE BEGINNING OF THIS CLASS
The paper is to be 1500 words or less not including the bibliography or exhibits.
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Session 14 - May 1, 2001 HRM Issue Paper Presentations
Instructors: Andy Beggs, Mike Devlin, and Richard Laing
Learning Objectives: To have students present a topic of interest that has been addressed in their HRM paper. Students should be prepared to make short presentations (7 - 15 minutes depending on class size).
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Session 15 - May 8, 2001 HRM Issue Paper Presentations
Instructors: Andy Beggs, Mike Devlin, and Richard Laing
Learning Objectives: To have students present a topic of interest that has been addressed in their HRM paper. Students should be prepared to make short presentations (7 - 15 minutes depending on class size).
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Session 16 - May 15, 2001 Case Analysis, Course Review and Evaluation
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The first part of the class will review the case and the course. A brief written and oral evaluation of the course will complete the session.
Assignment: Case analysis due at the beginning of class.
This page was last updated on 08/21/02